Privacy Policy
1. Who we are
Instcare ("we", "us") provides AI-assisted health information, human care-companion voice sessions, and coordination of specialist consultations in China. For any privacy question or request, email contact@instcare.ai.
2. Information we collect
- Account information: your name and email address when you sign in through our authentication provider (Clerk).
- Health information you choose to share: messages you send to the AI Day Pass, documents and images you upload, and notes you add to bookings. Share only what you are comfortable sharing.
- Booking details: preferred times, time zone, language, voice platform, and the contact identifier you provide (for example a WhatsApp number or WeChat ID).
- Payment information: payments are processed by Stripe. We never see or store your full card number; we keep records of what you purchased and your credit balance.
- Technical data: basic logs needed to run and secure the service.
3. How we use your information
- To provide the services you request: AI answers, care-companion sessions, and specialist-consultation matching.
- To process payments, manage credits, and send transactional emails such as booking confirmations and cancellation notices.
- To respond to your support requests and, where required, to meet legal obligations.
- We do not sell your personal information, and we do not use your health information for advertising.
4. Who we share it with
- Service providers that run Instcare: Clerk (sign-in), Stripe (payments), Neon (database), Cloudflare (hosting), OpenAI and equivalent AI providers (to generate AI responses to your questions), and Resend (email delivery). Each receives only what it needs.
- Care providers: the human companion or specialist handling your booked session receives the details needed for that session.
- Legal: if required by law or to protect users' safety.
5. Retention and your rights
We keep your data while your account is active. You may request access to, correction of, or deletion of your personal data at any time by emailing contact@instcare.ai — we respond within 30 days. Residents of certain regions (including California and the EU/EEA) may have additional statutory rights, which we honor.
6. Security, children, and international transfers
Data is encrypted in transit, stored with reputable US-based providers, and access is limited. Instcare is intended for adults; users under 18 need a parent or guardian. If you use Instcare from outside the United States, your data is processed in the United States.
7. Changes and contact
We will post any material changes to this policy on this page with a new effective date. Questions: contact@instcare.ai · Instcare, 225 Saint Pauls Ave, Jersey City, NJ 07306, United States.